Refund and Cancellation Policy

Last updated: 25 October 2026

This policy explains what you get when you pay on TRAC ASTROLOGY, when it is delivered, and when a cancellation or refund is possible. It is part of our Terms of Use. Please read it before you pay; by completing a payment you accept it.

1. Digital services — reports, readings, AI answers and plans

Delivered at once. Charts, reports, PDF downloads, readings and AI answers are produced by our software and delivered instantly — the moment you enter the birth details and confirm, the report is generated and shown to you (and, where offered, made available to download). A paid plan is active on your account as soon as the payment succeeds.
No cancellation or refund after delivery. Because a digital report is delivered instantly and cannot be returned, a payment for a report, reading, answer or plan cannot be cancelled or refunded once the report has been generated or the plan has been activated.
Check the details before you confirm. You are responsible for the birth date, time, place, name and other details you enter. A report made from details you entered wrongly is not a reason for a refund. Please review the details on the screen before you confirm.
Readings are guidance. Astrology describes tendencies and timing; it is not a guarantee of any event or result. Disagreeing with a reading, or an event not happening as read, is not a reason for a refund. See the Disclaimer.
Plans on the website are paid once for a month or a year and do not renew by themselves. Unused days, questions or features are not refunded and cannot be carried over to another person.
Plans bought in the Android app are Google Play subscriptions. They renew until you cancel them in Google Play → Subscriptions, and Google Play's own refund rules apply to them.

When we do refund a digital payment

We refund the amount in full, to the same payment method, in these cases only:

You were charged but the report was not generated, or the plan was not activated, because of a fault on our side — and we cannot deliver it to you within 48 hours of your writing to us. (If we can deliver it, we deliver it instead.)
The same payment was taken twice, or a wrong amount was charged.

Write to us within 7 days of the payment with the payment id (or the order number), the e-mail used and a short description. Approved refunds are started within 5 working days; the money normally reaches your account within 5–10 working days, depending on your bank or payment provider.

2. Physical products from the shop — gemstones, yantras, rudraksha, books and other items

Cancelling an order

You may cancel an order before it is dispatched by writing to us with the order number. We refund the full amount paid.
Once an order has been dispatched it cannot be cancelled; the return rules below apply instead.

Returns and replacements

A product can be returned within 7 days of delivery if it arrives damaged, defective, or different from what you ordered.
Please record a clear unboxing video (or photos) when you open the parcel, and write to us within 48 hours of delivery with the order number and the video or photos. This is how a damage or wrong-item claim is checked; without it a claim may not be accepted.
The item must be unused, in its original packaging, with any tags, certificate and invoice sent with it.
After we receive and inspect the returned item, we offer a replacement or a refund of the product price. Refunds go to the original payment method and are started within 7 working days of the inspection.
Shipping charges are not refunded, except when the item was damaged, defective or wrong because of us — then we also pay for the return.

Items that cannot be returned

Items made, cut, set, engraved or energised (prana-pratishtha) to your order or with your name or birth details — unless they arrive damaged or defective.
Items that have been used, worn, washed or altered, or returned without their original packaging or certificate.
Natural features of gemstones, rudraksha and other natural products — small differences in colour, shade, size, inclusions or texture from the photos — are not defects.
Change of mind after dispatch.

3. Payments

Payments on the website are processed securely by our payment partner (Razorpay). We do not see or store your card or bank details.
If money was debited but the payment shows as failed, it is normally returned automatically by your bank or the payment partner within 5–7 working days. If it is not, write to us with the payment id and we will help.
Prices are shown before you pay and include applicable taxes unless stated otherwise.

4. How to ask for a cancellation or refund

Use the Help button on any page, or write to outlookastrology@gmail.com, with the payment id or order number. We acknowledge every request within 48 hours and resolve it within 30 days at the latest — usually much sooner.

5. Grievances

If you are not satisfied with the outcome, write to our grievance contact at outlookastrology@gmail.com with the subject "Grievance" and your request number. We acknowledge within 48 hours and give a final reply within one month of receiving it.

6. Changes

We may update this policy. The version in force on the date of your payment applies to that payment.